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Return of Products or Reimbursement:

You have the right to return products purchased within fourteen (14) calendar days from the date of receipt.

Returns are accepted if the product is not used in its original packaging and accompanied by the manufacturer´s tag. The parcel should be packed in a way to avoid damage of the product or of the packaging during transport.

In case of return an e-mail should be sent to the address: stating in any case the order number, customer’s name and full description of the product to be returned. In case of return of the product the amount reimbursed is the value of the product and not transport costs, COD or bank charges. The value of products is at the current price.

For returns in Greece, in order to have better and economical service, send your return using Biz Courier on our own costs. We will withhold payment from the value of the goods that we will have to refund you. 

International Returns:

Due to high cost of transportation postage must be paid by the sender, and will not be refunded by

The goods are in your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way. Also, please note that there is return of the original transportation cost.

Cancellation of order before delivery (right of withdrawal before delivery)
The Customer has the right to cancel the order, ie to cancel the buy and sell transaction before receiving the purchased products. In this case, the Customer will send a cancellation request to will accept the cancellation and refund the price to the customer (if the product / products are paid) only if the (purchased) product / (purchased) products have not been delivered to the courier company for delivery to the Customer . The refund will be made by credit of the credit card used to make the payment or credit of the Paypal account used. If the products have already been delivered to the sender, then the cancellation will be considered a return of the products under the above mentioned terms.

Pre-order – Coming Soon

You can pre-order a selection of products before they reach BELLA FATINA. Τhey will be conveniently delivered to the address you prefer as soon as they are available in our stock.

In the Product Page of pre-order items you will also find their expected receipt date at our store. If your order includes products that are already in stock and pre-order items, the products will be shipped at two different times, without charge for delivery, if your order is over 20,00 for delivery in Greece. In the case there is charge for delivery you will only be charged once. In case that the delivery address is abroad there will be one delivery all together.

If you purchase more than one pre-order items with different expected receipt dates at our store, the products will be sent all together on the latest expected date.

Please note that pre-purchase of products requires prepayment (PayPal or deposit) and not cash on delivery.