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TRANSPORTATION & DELIVERY


1. SHIPPING COST IN GREECE


      Transportation within Attica: €3.80 (net value excluding VAT) up to 2Kg / Free for orders over €30.00.
      Land Transport: €4.00 € (net value excluding VAT) up to 2kg.

      Transportation to Island Destinations and difficult to approach Areas: € 4.00 (net value excluding VAT) up to 2Kg.


2. GREECE


Bella Fatina has the ability to ship products all over Greece. Shipping within Greece is carried out with the courier company Biz Courier.
The delivery time is 1-5 working days, depending on your region and the availability of the products.
Orders placed on weekdays from Monday to Friday and until 11:00 are shipped on the same day.


3. COMMENTS


* It is possible to receive the shipment from the local shop of Biz Courier, provided informing us in the comments of your order.
** In case a problem occurs with your delivery, Biz Courier will contact you to make the necessary arrangements.


4. DEVELOPMENT OF MY ORDER


Orders are delivered daily from 09:00 to 17:00.
The timeframe you will indicate to Courier should be three hours.
You can be updated by BizCourier about the delivery of your order in the following ways:
      Calling the Company's Call Center (2117101466) and indicating your airway bill number, which will be sent to you by Bella Fatina by e-mail.
      Sending an e-mail to info@bizcourier.eu with your airway bill number.
      Printing the pick-up list after registering the shipments at www.bizcourier.eu the day after the shipment.


5. WHEN YOU WILL RECEIVE YOUR ORDER


      Urban Centers: (1-2) Working Days
      Island Destinations: (2-5) Working Days
      Far off and Difficult to Approach Areas: (2-5) Working Days
* The above delivery times exist when your order is completed and packaged by our company and not by the date and time you made your order.
** Due to weather conditions there may be delays in delivery to Difficult to Approach areas (based on the list of inaccessible regions of courier) in Greece.


6. CANCELLATION / DENIAL OF RECEIPT


For customers who, for the following reasons, their orders made at www.bellafatina.gr, are returned our company reserves the right in case of a future order not to send it by the method of payment by cash on delivery. (A possible future order must be prepaid before shipping from our store).
      Neglect of receipt.
      Refusal to Receive.
      Cancellation of Order already sent by our company.

7. SHIPPING TO CYPRUS


      Shipping to Cyprus is made with the courier company Biz and at a standard charge (€25.00).
      Cash on delivery to Cyprus is charged with extra €2.50.
      Delivery time is approximately 5 working days.


8. REQUEST OF DELIVERY TIME / DELIVERY ON SATURDAYS


If you wish to pick up on a Saturday or book the exact delivery time you should inform us in advance and before sending the product by e-mail to bellafatina@bellafatina.gr or by phone at 210 2818379.
* Saturday deliveries are 09:00 to 13:00 and additional charge is +3,70€.
** The commitment to delivery times has to do with the opening hours of each courier shop separately and concerns requests for delivery the next day until 11:00 am. at the latest, the additional charge is +5.70 €.
*** Bella Fatina bears no responsibility for the two paragraphs above with an asterisk.


9. DELIVERY WITH NON CO-OPERATING CURRIER


If for some reason you wish to ship with another courier company, there is a charge to the final price of your order according to the Company's Basic Price List.


10. AVAILABILITY - ORDER DELIVERY TIME


By "Availability" we mean the time that will elapse between the receipt of your order to order store and the time that your order will be received.
We will contact you directly if any items in your order are not available.
There is the possibility that some products may have run out of stock. Also, there are new products that have been announced by the manufacturer, ordered by us and are expected.
All orders registered in working days and up to 11:00 are shipped on the same day. Orders that will be received from Friday afternoon until Sunday night will run from Monday morning. The delivery time of your order is from 1 to 5 working days depending on the delivery area and the availability of the product, with maximum time frame of 20 days.


11. RESTRICTION OF LIABILITY


Our company has no liability whatsoever for any financial damages that may arise to customers from non-execution of an order. In addition, our online shop reserves the time of delivery of orders in cases of force majeure or when the products of the order are not available from the respective supplier. In these cases, our online store takes care of your information informs you accordingly.


12. PACKAGES NOT DELIVERED


Sometimes packages return to our store because they have not been delivered for various reasons. When we receive a parcel that has already been paid, we credit the client's bill.
The customer will be informed for the return of the package to let us know if he/she wishes to send it back again. The possible reasons why a package may not be delivered are the following:
  •        Incorrect address. Please be assured and double check that the full address you enter in our online store is correct.
  •       Recipient not found.