TRANSPORTATION & DELIVERY
1. SHIPPING COST IN GREECE
Transportation within Attica: €3.80 (net value excluding VAT) up to 2Kg / Free
for orders over €30.00.
Land Transport: €4.00 € (net value excluding VAT) up to 2kg.
Transportation to Island Destinations and difficult to
approach Areas: € 4.00 (net value excluding VAT) up to 2Kg.
has the ability to ship products all over Greece. Shipping within Greece is
carried out with the courier company Biz Courier.
time is 1-5 working days, depending on your region and the availability of the
placed on weekdays from Monday to Friday and until 11:00 are shipped on the
* It is
possible to receive the shipment from the local shop of Biz Courier, provided
informing us in the comments of your order.
** In case a
problem occurs with your delivery, Biz Courier will contact you to make the
4. DEVELOPMENT OF MY ORDER
delivered daily from 09:00 to 17:00.
timeframe you will indicate to Courier should be three hours.
You can be updated
by BizCourier about the delivery of your order in the following ways:
Calling the Company's Call Center (2117101466) and
indicating your airway bill number, which will be sent to you by Bella Fatina
Sending an e-mail to firstname.lastname@example.org with your airway
Printing the pick-up list after registering the
shipments at www.bizcourier.eu the day after the shipment.
5. WHEN YOU WILL RECEIVE YOUR ORDER
Urban Centers: (1-2) Working Days
Island Destinations: (2-5) Working Days
Far off and Difficult to Approach Areas: (2-5) Working
* The above
delivery times exist when your order is completed and packaged by our company
and not by the date and time you made your order.
** Due to weather conditions there may be delays in delivery to Difficult
to Approach areas (based on the list of inaccessible regions of courier) in
6. CANCELLATION / DENIAL OF RECEIPT
customers who, for the following reasons, their orders made at www.bellafatina.gr, are
returned our company reserves the right in case of a future order not to send
it by the method of payment by cash on delivery. (A possible future order must
be prepaid before shipping from our store).
Neglect of receipt.
Refusal to Receive.
Cancellation of Order already sent by our company.
7. SHIPPING TO CYPRUS
Shipping to Cyprus is made with the courier company
Biz and at a standard charge (€25.00).
Cash on delivery to Cyprus is charged with extra €2.50.
Delivery time is approximately 5 working days.
8. REQUEST OF DELIVERY TIME / DELIVERY ON SATURDAYS
If you wish
to pick up on a Saturday or book the exact delivery time you should inform us
in advance and before sending the product by e-mail to email@example.com or by phone at 210 2818379.
deliveries are 09:00 to 13:00 and additional charge is +3,70€.
commitment to delivery times has to do with the opening hours of each courier
shop separately and concerns requests for delivery the next day until 11:00 am.
at the latest, the additional charge is +5.70 €.
Fatina bears no responsibility for the two paragraphs above with an asterisk.
9. DELIVERY WITH NON CO-OPERATING CURRIER
If for some
reason you wish to ship with another courier company, there is a charge to the
final price of your order according to the Company's Basic Price List.
10. AVAILABILITY - ORDER DELIVERY TIME
"Availability" we mean the time that will elapse between the receipt
of your order to order store and the time that your order will be received.
contact you directly if any items in your order are not available.
There is the
possibility that some products may have run out of stock. Also, there are new
products that have been announced by the manufacturer, ordered by us and are
registered in working days and up to 11:00 are shipped on the same day. Orders
that will be received from Friday afternoon until Sunday night will run from
Monday morning. The delivery time of your order is from 1 to 5 working days
depending on the delivery area and the availability of the product, with maximum
time frame of 20 days.
11. RESTRICTION OF LIABILITY
has no liability whatsoever for any financial damages that may arise to
customers from non-execution of an order. In addition, our online shop reserves
the time of delivery of orders in cases of force majeure or when the products
of the order are not available from the respective supplier. In these cases,
our online store takes care of your information informs you accordingly.
12. PACKAGES NOT DELIVERED
return to our store because they have not been delivered for various reasons.
When we receive a parcel that has already been paid, we credit the client's
will be informed for the return of the package to let us know if he/she wishes
to send it back again. The possible reasons why a package may not be delivered
are the following:
- Incorrect address. Please be assured and double check
that the full address you enter in our online store is correct.